Quest adheres to the strictest standards of Privacy rules, regulations and expectations. In addition to adherence to Privacy legislation, Quest Solutions also has its own Privacy policy. The Privacy Policy can be viewed in full by clicking at the foot of this page.
Quest as an RTO
Established in 1987, the Award-winning Quest is your number one Training Company. We offer a range of services and programs for all your Training needs.
We pride ourselves on our links with businesses and our contributions to the local community. If it is important to your organisation to work with a professional team and good corporate citizen, then Quest Employment and Training Solutions is the business partner you are seeking.
Quest Solutions is a Registered Training Organisation.We can cater for a wide range of training needs where you can undertake study in Nationally Recognised Qualifications.
General Information
Quest reserves the right to reschedule a course at anytime. In the event of this occurring, we will make every attempt to contact you on the phone numbers you provide to us. If you would prefer an alternative method of contact, please note this on your application form.
Course Fees
All fees must be paid in full 48 hours before commencement of the course. To secure a place in a course, a deposit should be enclosed with this application form. Please see the individual course brochure for information on fees due.
Quest’s Refund Policy
Refunds will be issued for courses when clients do not commence the training and give at least one weeks notice. If you are unable to attend for any reason, please contact Quest as soon as possible to make alternative arrangements.
Refunds for Flexible Computing will be issued for classes not commenced and where we are notified 24 hours in advance. If no notice is given for pre-paid hours, Quest reserves the right to deduct these hours.
Changing Courses
If a student is enrolled in a course and they wish to change either to an alternate course or course date, there will be an administration fee of $25 charged for each change.
Distance Learning Courses
All students completing courses by distance have 12 weeks to complete each Unit. Students who have not completed assessments within the enrolment period may be subject to re-enrolment including any applicable fees.
Language Literacy & Numeracy
Do you have any learning support needs? We can assist in areas such as English and Maths. Please contact our Training Division to discuss your needs.
Disability Services
Quest encourages people with a disability to undertake training. You can study in a safe, accessible and understanding environment whilst you develop your skills. If you have any queries or comments about our facilities or services, please feel free to contact us.
Recognition
Recognition is a form of assessment used to determine whether a person has achieved, through formal/informal learning or experience the required competencies. This allows the participant to develop new skills and knowledge rather than re-visit the same learning arena. Any person can apply for Recognition. Contact the Training Division at our Civic office for more information or an application form. With any assessment carried out by a Quest assessor, the course participant has a period of 3 months to appeal the assessment decision. After that period the assessment will be final.
Quest Complaints Policy
Quest staff regard complaints as valuable feedback to improve our customer service. If you have a complaint about a staff member or service Quest provides you should refer the complaint to the person responsible for the service. Ideally, the complaint is resolved by discussion at an informal level, but if that process is not successful, then you should raise the issue with the Manager of the division. If the issue still can’t be resolved either through agreement to make changes or to monitor the problem then report the issue to the director. A mediator can be called if the issue is still unresolved at this point. If at any time you need advice about procedures for reporting and dealing with a complaint, contact the Human Resource Manager through Reception.
Code of Practice for Registered Training Organisations
Quest Solutions operates under a Code of Practice. This Code of Practice provides the basis for good practice in the marketing, operation and administration of training services by QUEST Employment & Training Solutions. If you wish to view the Code of Practice, please feel free to ask a Quest Training staff member for a copy.
Accreditation
Quest has been an accredited Training Organisation since 1987.
As an RTO we have to go through a vigorous accreditation process and maintain our high standards through regular audits from government departments. To view the list of services we can deliver and award nationally recognised qualifications got to www.ntis.com.au
Important Note
We will not be able to process your application unless your consent is given to disclose your personal information to Quest Accounts Division for the purposes of invoicing and receipting. Please be sure to read and sign the ‘Disclosure of Personal Information Consent Form’.
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