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Protecting Your Privacy
Quest Employment and Training Solutions is committed to the privacy of your personal information. This policy sets out the way we handle your personal information including the use and disclosure of your personal information, as well as your right to access your personal information.
This policy only applies to our databases and files and does not cover any State, Territory or Commonwealth Government database or file. You are advised to contact the relevant government agency for a copy of their privacy policy. |
Your Personal Information
In order to provide you with employment and related services, we may need to collect personal information such as name, address, work history, qualifications, career details or other information generally contained in a resume.
Employment and related services includes services to market Jobseekers to potential employers, up-skilling and arrangement of work experience. |
| Collection |
| Where practicable Quest Employment and Training Solutions will endeavour to collect personal information directly from you. We will need to collect personal information from you such as: |
| Name, address, contact details |
| Qualifications and career details |
| Reference checks from previous employers and friends |
| Job seeker identification number |
| Employment and/or student status |
| Whether you are registered with Centrelink |
| Age |
| Marital status |
| Racial or ethnic origin |
| Details of health or disability |
| Diary notes and margin comments on applications |
| Assessment and observation notes on customer forms in order to provide you with employment and associated services. |
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| Note: Personal information will only be collected if it is necessary for or directly related to the uses and purposes for which it was collected. |
| As a contracted service provider to the Commonwealth Government of Australia to provide employment and associated services, we may also collect personal information from Commonwealth government departments and agencies such as: |
| The Department of Employment and Workplace Relations |
| Centrelink |
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| To provide you with employment and associated services we also collect personal information from other third parties such as: |
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At, or as soon as practicable after, Quest Employment and Training Solutions collects your personal information we will take reasonable steps to ensure that you are made aware of: |
| Quest Employment and Training Solutions’ information and how you can contact us; |
| Your rights with regard to accessing your personal information |
| The purpose for which your personal information was collected; |
| To whom we usually disclose your personal information to; |
| Any law that requires us to collect particular personal information; and |
| The main consequences, if any, for you if you do not provide all or part of the information we require. |
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Quest Employment and Training Solutions will only collect personal information by fair and lawful means and not in an unreasonably intrusive manner. |
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| Use and Disclosure |
We will use our best efforts to ensure that the information you provide to us remains private and is used only for the purposes you agree to.
Quest Employment and Training Solutions will not reveal, disclose, sell, distribute, rent, license, share or pass your personal information on to a third party, other than those that we have a binding agreement with ensuring that the third party affords your personal information similar levels of protection as we do.
In order to provide you with employment and associated services, we may need to disclose your personal information to third parties such as: |
| Potential employers |
| Internal and external training providers |
| Centrelink |
| DEWR |
| Other network providers |
| OATE |
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| Further, we may use and disclose your personal information to provide you with employment and associated services specified to you at the point of collection or for another purpose if: |
| You would reasonably expect us to disclose it for that purpose; |
| That purpose is related to the purpose specified to you at the time of collection. |
| Quest Employment and Training Solutions reasonably believes that the use is necessary to lessen or prevent a serious and imminent threat to an individual’s life or health; |
| Quest Employment and Training Solutions has reason to suspect that unlawful activity has been or is being engaged in, and uses the information as part of its investigation, or in reporting its concerns to the relevant authority; |
| The use and disclosure is reasonably necessary for the enforcement of the criminal law, a law imposing a pecuniary penalty, or for the protection of the public revenue. |
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| Quest Employment and Training Solutions does not use or disclose your personal information for the purposes of direct marketing unrelated products or services. |
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| Data Quality |
| Quest Employment and Training Solutions will take reasonable steps to ensure that your personal information is accurate, complete and up-to-date. You are encouraged to help us keep your personal information accurate, complete and up-to-date by contacting your Quest contact and informing us of any changes to your details. Please see contact details at the end of this document. |
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| Data Security |
| At Quest Employment and Training Solutions we are committed to protecting the privacy of your personal information. We take reasonable steps to protect your personal information from misuse, loss and from unauthorised access, modification or disclosure. We ensure this by having such security measures as: |
| Individual password access to systems and databases |
| Secure file cabinets |
| Secure transport of personal information to archival location |
| Secure archival location |
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| The Internet and Your Privacy |
| Quest Employment and Training Solutions uses the World Wide Web as a tool to provide you with employment and associated services. The following statement outlines how in the context of our web site your information is protected and recorded. By using the site you consent to the uses and disclosures outlined previously in this privacy policy. |
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Website Security
Quest Employment and Training Solutions takes all reasonable steps to protect your security when using the site, but you should be aware that no transmission of information via the Internet is ever totally secure.
Whilst we will strive to ensure the personal information transmitted to or from our website is secure and protected from unauthorised access, we cannot fully guarantee the security of your information. Transmission is at your own risk.
It is important to remember that if you are using a computer in a public place, such as a library or community centre, you must remember to log-off, otherwise others may be able to access you personal information.
Quest Employment and Training Solutions has online security measures, which include SSL (Secure Sockets Layer) to ensure any passwords supplied are encrypted using PKI (Public Key Encryption). Our website does not use cookies.You can access Quest Employment and Training Solutions’ website at http://www.questsolutions.com.au |
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| Access and Correction |
You will be provided with the opportunity to access the personal information we hold on you and where appropriate; you may be able to correct that information if you determine that it is incorrect.
You may be required to fill out a form in order to obtain access to your personal information. This form can be obtained from reception at any Quest Employment and Training Solutions office.
There may be some cases where we are unable to provide you with access to your personal information, however Quest Employment and Training Solutions will explain the reasons why this access was denied. For example, a request to access personal information where access would be unlawful would be denied. |
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| Identifiers |
Quest Employment and Training Solutions will not adopt as its own identifier an identifier that has been assigned by a government agency.
Where practicable Quest Employment and Training Solutions will not use or disclose an identifier assigned to an individual by a government agency. |
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| Anonymity |
Whenever it is lawful or practicable, you will have the option of not identifying yourself when dealing with Quest Employment and Training Solutions.
Due to the nature of the services being provided to you this will be in very limited cases. |
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| Sensitive Information |
| Quest Employment and Training Solutions will not collect personal information revealing your racial or ethnical origin, political opinions, religious or philosophical beliefs, trade-union membership, or details of health, disability or sexual activity or orientation unless: |
| Your consent has been obtained; or |
| The collection is required or specifically authorised by law; or |
| The collection is necessary to prevent or lessen a serious and imminent threat to the life or health of any individual, where the subject of the information is physically or legally incapable of giving consent; or |
| The collection is necessary for the establishment, exercise or defence of a legal claim. |
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| Resolving Privacy Concerns |
You are able to raise any concerns you may have regarding our personal information handling practices by either discussing your concerns with your personal Quest contact or by calling Quest Employment and Training Solutions, Human Resources Manager on (02) 6257 1146.
Following is the procedure for reporting and dealing with complaints relating to the Privacy Legislation adhered to by the staff of Quest Employment and Training Solutions. |
| Deal with the issue immediately |
| Listen carefully to the complaint |
| Inform client of complaint handling procedures |
| Gather as much information about the complaint |
| Inquire what the complainant would like done as a result of making the complaint |
| Investigate the complaint or pass investigation on to a relevant staff member |
| If you are the investigating officer, find out the staff members view of what happened |
| Identify if the issue could have been avoided and if a change to procedure or policy is needed and also if it is a staff training issue |
| Provide feedback to the complainant (client) and check that the resolution has been accepted by the client |
| File copy of complaint in Privacy Complaints Register |
| Inform all staff of changes to procedure |
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| Copyright 2008, Quest Solutions, All Right Reserved. |
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